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SWOT Analysis
(Continual Service Improvement) A technique that reviews and analyses the internal strengths and weaknesses of an Organization and the external opportunities and threats that it faces SWOT stands for Strengths, Weaknesses, Opportunities and Threats.
source: ITIL v3, Service Design, 2007
(Continual Service Improvement) A technique that reviews and analyses the internal strengths and weaknesses of an Organization and of the external opportunities and threats that it faces. SWOT stands for Strengths, Weaknesses, Opportunities and Threats.
source: ITIL v3, Continual Service Improvement, 2007
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