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Definitions and Terminology
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Scorecard
A coherent set of performance measures organised into categories according to the interests of the management of the enterprise (The balanced scorecard, developed by Robert S. Kaplan and David P. Norton, is a well known implementation of the scorecard concept. It organises measures into four categories: traditional financial measures, customer, internal business process, and learning and growth perspectives.)
source: VALIT, ITGI, 2008
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