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Service Capacity Management
(SCM) (Service Design) (Continual Service Improvement) The Activity responsible for understanding the Performance and Capacity of IT Services. The Resources used by each IT Service and the pattern of usage over time are collected, recorded, and analysed for use in the Capacity Plan. See also Business Capacity Management, Component Capacity Management.
source: ITIL v3, Service Operation, 2007
(SCM) (Service Design) (Continual Service Improvement) The Activity responsible for understanding the Performance and Capacity of IT Services. The Resources used by each IT Service and the pattern of usage over time are collected, recorded, and analysed for use in the Capacity Plan. See also Business Capacity Management, Component Capacity Management.
source: ITIL v3, Service Design, 2007
(SCM) (Service Design) (Continual Service Improvement) The Activity responsible for understanding the Performance and Capacity of IT Services. The Resources used by each IT Service and the pattern of usage over time are collected, recorded, and analysed for use in the Capacity Plan. See also Business Capacity Management, Component Capacity Management.
source: ITIL v3, Continual Service Improvement, 2007
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