Audit Information systems & IT Security
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Audit Information systems & and IT Security

Information System audit and IT Security

Definitions and Terminology

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Service Hours


(Service Design) (Continual Service Improvement) An agreed time period when a particular IT Service should be Available. For example, ‘Monday–Friday 08:00 to 17:00 except public holidays’. Service Hours should be defined in a Service Level Agreement.

source: ITIL v3, Service Operation, 2007

(Service Design) (Continual Service Improvement) An agreed time period when a particular IT Service should be Available. For example, 'Monday-Friday 08:00 to 17:00 except public holidays'. Service Hours should be defined in a Service Level Agreement.

source: ITIL v3, Service Design, 2007


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