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Definitions and Terminology
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Service Manager
A manager who is responsible for managing the end-toend Lifecycle of one or more IT Services. The term Service Manager is also used to mean any manager within the IT Service Provider. It is most commonly used to refer to a Business Relationship Manager, a Process Manager, an Account Manager or a senior manager with responsibility for IT Services overall.
source: ITIL v3, Service Operation, 2007
A manager who is responsible for managing the end-toend Lifecycle of one or more IT Services. The term Service Manager is also used to mean any manager within the IT Service Provider. Most commonly used to refer to a Business Relationship Manager, a Process Manager, an Account Manager or a senior manager with responsibility for IT Services overall.
source: ITIL v3, Service Design, 2007
A manager who is responsible for managing the end-toend Lifecycle of one or more IT Services. The term Service Manager is also used to mean any manager within the IT Service Provider. Most commonly used to refer to a Business Relationship Manager, a Process Manager, an Account Manager or a senior manager with responsibility for IT Services overall.
source: ITIL v3, Service Transition, 2007
A manager who is responsible for managing the end-toend Lifecycle of one or more IT Services. The term Service Manager is also used to mean any manager within the IT Service Provider. Most commonly used to refer to a Business Relationship Manager, a Process Manager, an Account Manager or a senior manager with responsibility for IT Services overall.
source: ITIL v3, Continual Service Improvement, 2007
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