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Definitions and Terminology
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Z Service Pipeline(Service Strategy) A database or structured Document listing all IT Services that are under consideration or Development, but are not yet available to Customers. The Service Pipeline provides a Business view of possible future IT Services and is part of the Service Portfolio that is not normally published to Customers. source: ITIL v3, Service Transition, 2007 (Service Strategy) A database or structured Document listing all IT Services that are under consideration or Development, but are not yet available to Customers. The Service Pipeline provides a business view of possible future IT Services and is part of the Service Portfolio that is not normally published to Customers. source: ITIL v3, Service Strategy, 2007
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