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Service Utility
(Service Strategy) The Functionality of an IT Service from the Customer's perspective. The Business value of an IT Service is created by the combination of Service Utility (what the Service does) and Service Warranty (how well it does it). See also Utility.
source: ITIL v3, Service Transition, 2007
(Service Strategy) The Functionality of an IT Service from the Customer's perspective. The business value of an IT Service is created by the combination of Service Utility (what the Service does) and Service Warranty (how well it does it). See also Utility.
source: ITIL v3, Service Strategy, 2007
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