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Service Warranty
(Service Strategy) Assurance that an IT Service will meet agreed Requirements. This may be a formal Agreement such as a Service Level Agreement or Contract, or may be a marketing message or brand image. The Business value of an IT Service is created by the combination of Service Utility (what the Service does) and Service Warranty (how well it does it). See also Warranty.
source: ITIL v3, Service Design, 2007
(Service Strategy) Assurance that an IT Service will meet agreed Requirements. This may be a formal Agreement such as a Service Level Agreement or Contract, or may be a marketing message or brand image. The Business value of an IT Service is created by the combination of Service Utility (what the Service does) and Service Warranty (how well it does it). See also Warranty.
source: ITIL v3, Service Transition, 2007
(Service Strategy) Assurance that an IT Service will meet agreed Requirements. This may be a formal Agreement such as a Service Level Agreement or Contract, or may be a marketing message or brand image. The business value of an IT Service is created by the combination of Service Utility (what the Service does) and Service Warranty (how well it does it). See also Warranty.
source: ITIL v3, Service Strategy, 2007
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