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Definitions and Terminology
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Z Statement of requirements(SOR) (Service Design) A Document containing all Requirements for a product purchase, or a new or changed IT Service. source: ITIL v3, Service Operation, 2007 (SOR) (Service Design) A Document containing all Requirements for a product purchase, or a new or changed IT Service. See also Terms of Reference. source: ITIL v3, Service Design, 2007
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