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Definitions and Terminology
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Z StrategicUsed with “objectives”: having to do with high-level goals that are aligned with and support the entity’s mission (or vision). source: COSO, 2004 (Service Strategy) The highest of three levels of Planning and delivery (Strategic, Tactical, Operational). Strategic Activities include Objective setting and long-term Planning to achieve the overall Vision. source: ITIL v3, Service Operation, 2007 (Service Strategy) The highest of three levels of Planning and delivery (Strategic, Tactical, Operational). Strategic Activities include Objective setting and long-term Planning to achieve the overall Vision. source: ITIL v3, Service Design, 2007 (Service Strategy) The highest of three levels of Planning and delivery (Strategic, Tactical, Operational). Strategic Activities include Objective setting and long-term Planning to achieve the overall Vision. source: ITIL v3, Service Transition, 2007 (Service Strategy) The highest of three levels of Planning and delivery (Strategic, Tactical, Operational). Strategic Activities include Objective setting and long-term Planning to achieve the overall Vision. source: ITIL v3, Continual Service Improvement, 2007 (Service Strategy) The highest of three levels of Planning and delivery (Strategic, Tactical, Operational). Strategic Activities include Objective setting and long-term Planning to achieve the overall Vision. source: ITIL v3, Service Strategy, 2007
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