| Menu | |
|
: Home |
|
| Search | |
|
|
Definitions and Terminology
A
B C
D E
F G
H I
J K
L M
N O
P Q
R S
T U
V W
X Y
Z
Support Hours
(Service Design) (Service Operation) The times or hours when support is available to the Users. Typically these are the hours when the Service Desk is available. Support Hours should be defined in a Service Level Agreement, and may be different from Service Hours. For example, Service Hours may be 24 hours a day, but the Support Hours may be 07:00 to 19:00.
source: ITIL v3, Service Design, 2007
| Copyright 2006-2008. All Rights Reserved. | Something missing on this page? Let us know |