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Definitions and Terminology
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Z Technical Management(Service Operation) The Function responsible for providing technical skills in support of IT Services and management of the IT Infrastructure. Technical Management defines the Roles of Support Groups, as well as the tools, Processes and Procedures required. source: ITIL v3, Service Operation, 2007 (Service Operation) The Function responsible for providing technical skills in support of IT Services and management of the IT Infrastructure. Technical Management defines the Roles of Support Groups, as well as the tools, Processes and Procedures required. source: ITIL v3, Service Design, 2007 (Service Operation) The Function responsible for providing technical skills in support of IT Services and management of the IT Infrastructure. Technical Management defines the Roles of Support Groups, as well as the tools, Processes and Procedures required. source: ITIL v3, Service Transition, 2007 (Service Operation) The Function responsible for providing technical skills in support of IT Services and management of the IT Infrastructure. Technical Management defines the Roles of Support Groups, as well as the tools, Processes and Procedures required. source: ITIL v3, Continual Service Improvement, 2007 (Service Operation) The Function responsible for providing technical skills in support of IT Services and management of the IT infrastructure. Technical Management defines the Roles of Support Groups, as well as the tools, Processes and Procedures required. source: ITIL v3, Service Strategy, 2007
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