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Definitions and Terminology
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Z Total Quality Management(TQM) (Continual Service Improvement) A methodology for managing continual Improvement by using a Quality Management System. TQM establishes a Culture involving all people in the Organization in a Process of continual monitoring and improvement. source: ITIL v3, Service Operation, 2007 (TQM) (Continual Service Improvement) A methodology for managing continual Improvement by using a Quality Management System. TQM establishes a Culture involving all people in the Organization in a Process of continual monitoring and improvement. source: ITIL v3, Continual Service Improvement, 2007
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