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Definitions and Terminology
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User
A person who uses the enterprise systems
source: COBIT 4.0
any entity (human user or external IT entity) outside the TOE that interacts with the TOE.
source: ISO15408-1, 2005
individual or process (subject) acting on behalf of the individual that accesses a cryptographic module in order to obtain cryptographic services
source: ISO19790, 2006
A person who uses the IT Service on a day-to-day basis. Users are distinct from Customers, as some Customers do not use the IT Service directly .
source: ITIL v3, Service Operation, 2007
A person who uses the IT Service on a day-to-day basis. Users are distinct from Customers, as some Customers do not use the IT Service directly.
source: ITIL v3, Service Design, 2007
A person who uses the IT Service on a day-to-day basis. Users are distinct from Customers, as some Customers do not use the IT Service directly.
source: ITIL v3, Service Transition, 2007
A person who uses the IT Service on a day-to-day basis. Users are distinct from Customers, as some Customers do not use the IT Service directly.
source: ITIL v3, Continual Service Improvement, 2007
A person who uses the IT Service on a day-to-day basis. Users are distinct from Customers, as some Customers do not use the IT Service directly.
source: ITIL v3, Service Strategy, 2007
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