| Menu | |
|
: Home |
|
| Search | |
|
|
Definitions and Terminology
A
B C
D E
F G
H I
J K
L M
N O
P Q
R S
T U
V W
X Y
Z
baseline
snapshot of the state of a service or individual configuration items at a point in time (see 2.4)
source: ISO20000-1, 2005
(Continual Service Improvement) A Benchmark used as a reference point. For example: ? An ITSM Baseline can be used as a starting point to measure the effect of a Service Improvement Plan ? A Performance Baseline can be used to measure changes in Performance over the lifetime of an IT Service A Configuration Management Baseline can be used to enable the IT Infrastructure to be restored to a known Configuration if a Change or Release fails.
source: ITIL v3, Service Operation, 2007
(Continual Service Improvement) A Benchmark used as a reference point. For example: An ITSM Baseline can be used as a starting point to measure the effect of a Service Improvement Plan; A Performance Baseline can be used to measure changes in Performance over the lifetime of an IT Service; A Configuration Management Baseline can be used to enable the IT Infrastructure to be restored to a known Configuration if a Change or Release fails.
source: ITIL v3, Service Design, 2007
(Continual Service Improvement) A Benchmark used as a reference point. For example: An ITSM Baseline can be used as a starting point to measure the effect of a Service Improvement Plan; A Performance Baseline can be used to measure changes in Performance over the lifetime of an IT Service; A Configuration Management Baseline can be used to enable the IT Infrastructure to be restored to a known Configuration if a Change or Release fails.
source: ITIL v3, Service Transition, 2007
(Continual Service Improvement) A Benchmark used as a reference point. For example: • An ITSM Baseline can be used as a starting point to measure the effect of a Service Improvement Plan • A Performance Baseline can be used to measure changes in Performance over the lifetime of an IT Service • A Configuration Management Baseline can be used to enable the IT Infrastructure to be restored to a known Configuration if a Change or Release fails.
source: ITIL v3, Continual Service Improvement, 2007
(Continual Service Improvement) A Benchmark used as a reference point. For example: An ITSM Baseline can be used as a starting point to measure the effect of a Service Improvement Plan A Performance Baseline can be used to measure changes in Performance over the lifetime of an IT Service A Configuration Management Baseline can be used to enable the IT infrastructure to be restored to a known Configuration if a Change or Release fails.
source: ITIL v3, Service Strategy, 2007
| Copyright 2006-2008. All Rights Reserved. | Something missing on this page? Let us know |