| Menu | |
|
: Home |
|
| Search | |
|
|
Definitions and Terminology
A
B C
D E
F G
H I
J K
L M
N O
P Q
R S
T U
V W
X Y
Z
document
information and its supporting medium NOTE 1 In this standard, records (see 2.9) are distinguished from documents by the fact that they function as evidence of activities, rather than evidence of intentions. NOTE 2 Examples of documents include policy statements, plans, procedures, service level agreements and contracts.
source: ISO20000-1, 2005
Information in readable form. A Document may be paper or electronic. For example, a Policy statement, Service Level Agreement, Incident Record, diagram of computer room layout. See also Record.
source: ITIL v3, Service Operation, 2007
Information in readable form. A Document may be paper or electronic. For example, a Policy statement, Service Level Agreement, Incident Record, diagram of computer room layout. See also Record.
source: ITIL v3, Service Design, 2007
Information in readable form. A Document may be paper or electronic. For example, a Policy statement, Service Level Agreement, Incident Record, diagram of computer room layout. See also Record.
source: ITIL v3, Service Transition, 2007
Information in readable form. A Document may be paper or electronic. For example, a Policy statement, Service Level Agreement, Incident Record, diagram of computer room layout. See also Record.
source: ITIL v3, Continual Service Improvement, 2007
Information in readable form. A Document may be paper or electronic. For example, a Policy statement, Service Level Agreement, Incident Record, diagram of computer room layout. See also Record.
source: ITIL v3, Service Strategy, 2007
| Copyright 2006-2008. All Rights Reserved. | Something missing on this page? Let us know |