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Definitions and Terminology
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problem management
The process of resolving and monitoring system problems to help ensure that their impact on the operations of an organization are minimized.
source: Champlain, Auditing Information Systems:2003
(Service Operation) The Process responsible for managing the Lifecycle of all Problems. The primary objectives of Problem Management are to prevent Incidents from happening, and to minimize the Impact of Incidents that cannot be prevented.
source: ITIL v3, Service Operation, 2007
(Service Operation) The Process responsible for managing the Lifecycle of all Problems. The primary objectives of Problem Management are to prevent Incidents from happening, and to minimize the Impact of Incidents that cannot be prevented.
source: ITIL v3, Service Design, 2007
(Service Operation) The Process responsible for managing the Lifecycle of all Problems. The primary objectives of Problem Management are to prevent Incidents from happening, and to minimize the Impact of Incidents that cannot be prevented.
source: ITIL v3, Service Transition, 2007
(Service Operation) The Process responsible for managing the Lifecycle of all Problems. The primary objectives of Problem Management are to prevent Incidents from happening, and to minimize the Impact of Incidents that cannot be prevented.
source: ITIL v3, Continual Service Improvement, 2007
(Service Operation) The Process responsible for managing the Lifecycle of all Problems. The primary objectives of Problem Management are to prevent Incidents from happening, and to minimize the Impact of Incidents that cannot be prevented.
source: ITIL v3, Service Strategy, 2007
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