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Definitions and Terminology
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record
to retain a written description of procedures, events, observations, insights and results in sufficient detail to enable the work performed during the evaluation to be reconstructed at a later time.
source: ISO18045, 2005
document stating results achieved or providing evidence of activities performed NOTE 1 In this standard, records are distinguished from documents by the fact that they function as evidence of activities, rather than evidence of intentions. NOTE 2 Examples of records include audit reports, requests for change, incident reports, individual training records and invoices sent to customers.
source: ISO20000-1, 2005
A Document containing the results or other output from a Process or Activity. Records are evidence of the fact that an activity took place and may be paper or electronic. For example, an Audit report, an Incident Record, or the minutes of a meeting.
source: ITIL v3, Service Operation, 2007
A Document containing the results or other output from a Process or Activity. Records are evidence of the fact that an activity took place and may be paper or electronic. For example, an Audit report, an Incident Record, or the minutes of a meeting.
source: ITIL v3, Service Design, 2007
A Document containing the results or other output from a Process or Activity. Records are evidence of the fact that an activity took place and may be paper or electronic. For example, an Audit report, an Incident Record, or the minutes of a meeting.
source: ITIL v3, Service Transition, 2007
A Document containing the results or other output from a Process or Activity. Records are evidence of the fact that an activity took place and may be paper or electronic. For example, an Audit report, an Incident Record, or the minutes of a meeting.
source: ITIL v3, Continual Service Improvement, 2007
A Document containing the results or other output from a Process or Activity. Records are evidence of the fact that an activity took place and may be paper or electronic. For example, an Audit report, an Incident Record, or the minutes of a meeting.
source: ITIL v3, Service Strategy, 2007
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