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Definitions and Terminology
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service management
management of services to meet the business requirements
source: ISO20000-1, 2005
Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services.
source: ITIL v3, Service Operation, 2007
Service Management is a set of specialized organizational capabilities for providing value to Customers in the form of Services.
source: ITIL v3, Service Design, 2007
Service Management is a set of specialized organisational capabilities for providing value to Customers in the form of Services.
source: ITIL v3, Service Transition, 2007
Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services.
source: ITIL v3, Continual Service Improvement, 2007
Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services.
source: ITIL v3, Service Strategy, 2007
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