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Definitions and Terminology
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Z stakeholderA party having a right, share, or an asset at risk in a deliverable or in its possession of characteristics that meet the party’s needs and expectations. a) A party having a right, share, or claim asset in a system or in its possession of characteristics that meet the party’s needs and expectations [ISO/IEC 15288]. source: ISO/IEC-TR-15443-1, 2005 All people who have an interest in an Organization, Project, IT Service, etc. Stakeholders may be interested in the Activities, targets, Resources, or Deliverables. Stakeholders may include Customers, Partners, employees, shareholders, owners, etc. source: ITIL v3, Service Operation, 2007 All people who have an interest in an Organization, Project, IT Service, etc. Stakeholders may be interested in the Activities, targets, Resources, or Deliverables. Stakeholders may include Customers, Partners, employees, shareholders, owners, etc. See also RACI. source: ITIL v3, Service Design, 2007 All people who have an interest in an Organization, Project, IT Service, etc. Stakeholders may be interested in the Activities, targets, Resources, or Deliverables. Stakeholders may include Customers, Partners, employees, shareholders, owners, etc. See also RACI. source: ITIL v3, Service Transition, 2007 All people who have an interest in an Organization, Project, IT Service, etc. Stakeholders may be interested in the Activities, targets, Resources, or Deliverables. Stakeholders may include Customers, Partners, employees, shareholders, owners, etc. See also RACI. source: ITIL v3, Continual Service Improvement, 2007 All people who have an interest in an Organization, Project, IT Service, etc. Stakeholders may be interested in the Activities, targets, Resources, or Deliverables. Stakeholders may include Customers, Partners, employees, shareholders, owners, etc. See also RACI. source: ITIL v3, Service Strategy, 2007
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